Leadership Institute - Arlington, VA

Sr. Director of Technology Aug. 2023 - Current

• Established and enforced a comprehensive IT policy manual to boost operational efficiency and security.
• Effectively managed the technology budget, ensuring alignment with the organization's growth strategies.
• Developed and Maintain a forward-looking Technology Roadmap to align technology initiatives with long-term organizational goals.
• Oversee daily IT Operations, ensuring smooth and efficient functioning.

Director of Engineering Jan. 2022 - Aug. 2023

• Established and enforced data and architecture standards across multiple products.
• Facilitated department wide adoption of agile culture
• Directly managed DevOps and Software support teams.

Tech Lead Oct. 2020 - Jan. 2022

• Led cloud migration and modernization of legacy applications, significantly improving system performance and scalability.
• Managed a team of 3 software engineers, fostering skill development and promoting best practices in software engineering.
• Administered an ITIL-driven service desk, ensuring high service levels and user satisfaction.
• Translated business requirements into developer tasks, effectively bridging the gap between end-users and technical teams.

Software Engineer/DevOps Engineer Dec. 2019 – Oct. 2020

• Led migration and modernization of legacy applications to AWS cloud, utilizing tools such as ECR/ECS, RDS, R53, and S3.
• Facilitated an agile product team in supporting and maintaining NodeJS/NextJS applications vital for business operations.
• Translated business requirements into developer-ready epics and user stories. •Managed on-premises network updates, upgrades, and maintenance.

Web Developer May 2018 – Dec. 2019

• Developed and maintained web applications using ColdFusion, supporting critical business processes.
• Provided ongoing support and maintenance for existing ColdFusion applications, ensuring operational stability.
• Assisted in Tier 1 desktop support, demonstrating adaptability and a commitment to organizational IT needs.

Freedom Partners Shared Services - Arlington, VA

Systems Analyst May 2017 - May 2018

• Facilitated process mapping with process owners
• Recommended process improvements to process owners
• Participated in the Koch Associates Program(professional development program to improve business oriented problem solving processes)

End User Support Technician Jan. 2017 - May 2017

• Interact with and foster relationships with customers from 4 businesses
• Operate ITIL based service desk & all incoming tickets for 650 end users
• Accurately report on information in the ticketing system and Active Directory
• Ensure constant coverage of service desk phones
• Identify trends in requests & escalate to appropriate teams

HR Operations Intern Aug. 2016 – Jan. 2017

• Build and run reports as requested from various teams in the organization
• Identify and resolve or escalate all HRIS users inquiries and conflicts
• Maintain sensitive and organize file structure, both physical and digital
• Identify and appropriately distribute emails from shared inbox
• Ensure legal compliance & accuracy in distributed documents